PR
Phelan R

1 reviews | Active since Mar 2013

08 Jul 2016, 18:21

Unprofessional

<p>I downloaded the debonairs app for Android and attempted to place an order from the queensburgh branch. Immediately the app told me that they don't deliver to my area. The app suggested I try sarnia which I did and I was happy with my experience. The deal went sour when ten minutes later the store called to say I would have to collect as I am too far out. Not on Debonairs! To get up from under the blanket on a cold winter's evening and drive all the way to collect your food is not on at all! Perfect your app before launching. And what made things worse is that the manager did not even apologize when I went to collect. I also had to ask for my delivery charge back!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply11 Jul 2016, 06:48
Official

Thank you very much for taking the time to report your experience with our Sarnia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)