unpleasant, unbearable time & money wasting services

I placed the order with debonnairs diepkloof square around 18:45 on the 25/01/2019(yesterday). the lady i spoke to even confirmed the address and my order. around 19:25 i started to wonder where my pizza is, so i decided to phone them but i was kept on hold till my airtime finish. i went and buy airtime and starting to call them again for several times and i was kept on hold. around 20:11 i phoned again and this time the phone is saying i have reached the after hour services but the call will be transferred to the first available manager whom i never got to speak to as i my other airtime finish. I am very disappointed with the services because it really inconvenienced me as i told my niece not to cook as i have already place the order for pizza. what a waste of my money, time and energy trying to get something that never yielded result. i would not recommend anyone as this is not the first time. very terrible experience and i believe i should start trying other pizza store and debonnairs is not reliable.