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Nokuthula N
1 reviews | Active since Feb 2016
24 Mar 2019, 22:19
Unpleasant Pizza
I bought my favorite tikka chicken pizza from Florida Beacon Isle today, I was very disappointed, I took a picture of the pizza and wish I could share it, I've never seen a tikka pizza topped with so many black mushrooms, hardly any chicken, I had a bite & could only taste the the mushrooms, I'm aware that it can't be picture perfect as advertised but at least they could have tried, Although I had no refund I returned the pizza and wish to make them aware that they must deliver satisfactory food to customers.
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Replies (2)
Debonairs Pizza's replyOfficial
02 Apr 2019, 15:50Hi Nokuthula
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply02 Apr 2019, 15:50
Official
Hi Nokuthula
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
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Nokuthula N's updateReviewer Update
05 Apr 2019, 07:38Francois called me from the Florida Beacon Isle store, I honesty appreciate the call
and I would like to mention that Francois seems to value his customers and also gave me an impression that his intention is to offer satisfactory service, and therefore as a result I am most likely to continue to buy from his store.
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Nokuthula N's update05 Apr 2019, 07:38
Reviewer Update
Francois called me from the Florida Beacon Isle store, I honesty appreciate the call
and I would like to mention that Francois seems to value his customers and also gave me an impression that his intention is to offer satisfactory service, and therefore as a result I am most likely to continue to buy from his store.