UnHelpfull

<p>Hi.</p> <p> </p> <p>On the friday the 17th March 2017 i went to the branch in park station to oder food. Apon reciving my food i left with the card slip thinking that will be suffiant for rembersment .</p> <p> </p> <p>On monday i was informed that i needed a copy of the actual slip of purches to be refunned. This is the part were my frustation and annoyence comes in.</p> <p> </p> <p>I Placed a call th the branch to asaked for aasistance in this matter and no one could assist me over the phone as they thought i was placing a telephonic order , witch i clearly wasnt even the manager could not help me.</p> <p> </p> <p>So i decided to go to the branch directly . Apon arivel i spoke to the manager who informed me that she does not have permissions to pull reciets.( how can manager of a store not beable to action this.).</p> <p> </p> <p>Her response to me was that the boss was not in the store and that he would either be in the afternoon or the next day but she would speak to him and get back to me as i gave her my contact details.</p> <p> </p> <p>I had heard no responce that afternoon or on tuesday on feedback . On Wedensday moring i placed a call again to branch to find out what was going on and was told by the manager that she had not spoken to her boss yet ( then why tell me monday that you speak to him as he comes in). Her responce was that she call him and speak to him and get back to me.</p> <p> </p> <p>An hour later i recived a call from the manager asking for my email as her boss will email me the slip. To know i have not recived any email and have made calls to the branch and keep getting same responce . She will talk to her boss.</p> <p> </p> <p>I Have also complained to head office and no responce. So now i am unable to claim back because of the lack of responce to my query.</p> <p> </p> <p>I feel that this is unacceptable that to get a copy of a slip can cause this much headache.</p>