ML
Marie L
1 reviews | Active since Jul 2018
16 Jan 2019, 19:05
Unhealthy and rude employee
I bought pizza at the northcliff deboinairs firstly the employees were taking their time on top of that, the pizza I got was burnt underneath. I made a formal complaint once me and my family wanted to eat and the debonaires employee called me back dhe was both defensive and rude. The place was unhygienic and one of the chefs wasn't wearing a hairnet for the sake of your own health I wouldn't recommend debonaires northcliff.
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Debonairs Pizza's replyOfficial
04 Feb 2019, 16:22 Hi Marie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Feb 2019, 16:22
Official
Hi Marie
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***