AT
Asavela T
1 reviews | Active since May 2019
26 Nov 2019, 20:59
Unhappy with the service and the time it takes for orders to be delivered.
I am so done with their services, I ordered online at 19:28 and now it's 20:53 I just called the store and spoke to Kamo and I brought it to her attention that the delivery guys never call or notify us in any way to let us know that the order has arrived. this happens every time when we place an order, and The orders always take a very long time. she told me that Kagiso will be delivering the pizzas I'm still waiting and they close at 21:00.
Debonairs Pizza Olievenhout Plaza Shop 39 Olievenhout Plaza Cnr R55 & Jakalassi Road Olievenhoutbosch, Centurion.
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 09:52Hi Asavela
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 09:52
Official
Hi Asavela
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team