Unhappy with Debonairs

I place an order on the Debonairs app at 17:01. I called the store Market street, Uitenhage at 18:40. I was told that the driver had left with my pizza. Half an hour later my pizza was still not delivered. I calked the store again and was told the store is very busy. I understand that but dont lie to a client and tell them the deliver is on the way. I am very unhappy with this. A further 15 min and still no pizza. Is this how Debonairs treats their customers.