Unhappy Pizza *****

I am very disappointed with the service at Debonairs Pizza Malvern. I placed an order at 18:40 for collection and was told to collect in 15 minutes. Upon arriving at 19:10, I was informed that the order was not yet in the oven and I would have to wait. Due to this inconvenience I left without my order.

This isn't the first time that this has happened. Once before, I was told that the order only goes into the oven once the customer has come into the store and paid. What is the point of placing a telephonic order if it is only being cooked after you are in the store?

Also, why is there no line for customers who place a telephonic order and come in to collect? We place a telephonic order to save time and not wait unnecessarily in the store. Why are we being made to stand in a line full of in store customers placing their order?

The manageress at this branch is extremely rude and unhelpful...and was conveniently not wearing a name badge. She took her sweet time strolling to the front of the store to attend to my query and not once did she apologize. She kept repeating that I must wait 15 minutes for the order to be ready.

I would rather drive to another branch than ever visit this branch again.