1 reviews | Active since Jul 2018
Unhappy customer
I ordered a pizza at Debonairs Howick at 18:20 and only received my pizza at 20:16. Almost 2 hours later. I am a loyal customer of Debonairs and am extremely unhappy. I should have at least been informed of it was gonna run late and when I called the branch after over an hour is that the driver is on his way. Only for him to arrive almost an hour later for a 10 minute distance. I am extremely dissatisfied with this kind of service.
Hi Sinenhlanhla
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Sinenhlanhla
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***