Unhappy Customer

My name is TraceLee Chiyangwa.On the 24th of November 2017 at 8.27pm,I ordered an online pizza. My order was not delivered why, I don't know. After 9.30 I called to follow up on my I couldn't get through. Then later on I got through and spoke to a lady whom I do not recall her name ,who read my order (meaning it was received ) then she apologised for the driver being late beca use of the terrible weather as it was raining. I understood that, then she said she will call me back in the next 5 minutes to tell me how far is the driver. I waited for the call and no one called me. What kind of a person does that? I did not eat supper this evening as I was waiting for the pizza which I had ordered. I am so upset right now and as a Debonairs customer I should be treated with respect. I want this issue addressed and resolved and I do not appreciate being treated like a *****.