1 reviews | Active since Nov 2017
Unhappy customer
Last night I ordered online from debonairs after having to wait for more than an hour the stuff came but instead of giving 4 pop-itz they give a real deal pizza. My friend and I also ordered the cram Decker and the dough was raw. Promenade debonairs sucks at online orders. I phoned 7 times to complain but they kept me on hold. By the time they came I was hungry and had to eat it and the delivery guy was gone already with a good tip
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***