Unhappy Customer

A placed an order with debonairs Kagiso mall on the 04th of February 2020 around 7 pm in the evening only to have my pizza delivered to my house around 10 pm to make matters worse the pizza was cold. I then laid a complain on the debonairs app of the bad service I received on the same day. On the 3rd of February I received the below email. To this day i have not received any feedback. What upsets me is this is not the first time I have a pizza delivered late and the "When we present you with your pizza, if the dot is red, your pizza's hot and fresh; if it's black, your pizza's FREE." rule does not apply because the driver will then tell you it will be deducted from their pay. I then call the customer care line attached on the email and still no feedback.

Famous Brands <***> Mon, Feb 3, 12:50 PM to me

Dear Ayanda

Thank you for taking the time to let us know about your recent disappointment we value your engagement.

We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal guests. An SMS will be sent post feedback from store manager.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

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Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***