Unhappy client

Some 4 weeks ago I sent in a complain to the store mentioned above on they email address and went 2weeks with no response until I went to they website to say to date I have not received response from than and only then a week later I was contacted by someone who said she is not sure what the problem is but they sorry...really ? A rushed call not even knowing what its for and to them 'sorry' was helpful? Please see email below of the complain:

On Friday 24th November 2017 at around 18:47pm I made an order on the app and after an hour of waiting I thought let me call the store to find out what what's has been happening tp my order, a recorded voicenote said unfortunately the store has been closed. I called the customer care line and there I was made even more angry than what I was initially, the consultant told me go fetch the order myself because the store only has 2 drivers and they both out...it is at that time past 8o'clock and this women feels its ok to tell a FEMALE client who has no car to walk at that time of the night to fetch her order when initially the client had confirmation on the app that they will deliver in 45min. DO NOT PROMISE TO CLIENTS THAT YOU CAN DELIVER IF YOU CANNOT!!

Now because I'm kids are starving!!, I had to request an ubber WHICH I HAD TO PAY FOR myself .When I get there I ask the cashier who they manager is and they pointed a man that was on the phone, I waited about a minute or two but he was still on the phone so I asked the cashier what the name of the manager is so I can call the store at a later stage to speak to him..like I was not mad enough already she tells me she does not know her managers names!! WHO DOES NOT KNOW THEY MANAGERS NAME?? To prove that I was not the only one that found that weird people behind me laughed and even the mangers himself gave the cashier a weird look as he was on the phone n took the slip off my hand to write his name.I am disgusted at the service I got from debonairs as whole and will never get back the unplanned R80 I spent on the ubber to fetch my order and for all these reason can gladly say this was the worst treatment I have ever had from any store/restaurant .