Unfair Treatment

Last night at exactly 20:37 I ordered that lovely pizza as I always do when I'm in no mood to cook. Since I was so busy I didn't keep track of time. When I was done with my business I realized that the time was 21:45 and I still didn't have my order I had placed over an hour ago ?. I'm a frequent customer, it never takes this long plus I know the store closes at 21:30. I was shook, I immediately called the store number that I got on the app but before I could get a hold of anyone, I received a call from an 087 number which I immediately picked up because I knew that was the store, so Pick up the phone and there's this somewhat confused gentlemen who clearly didn't seem to know the ropes in customer service. This man calls me to ask me if I'm still interested in the order, like ***? ????? I'm thinking he's calling to apologise but clearly not (I have never received such service from debonairs. I try to calm myself and brush it off as a mistake because we all make mistakes and I don't really like to complain, it's more difficult if you understand the industry because you have been there. The driver arrives at our place at 22:25. Here's the worst part in this, one of the ordered pizzas was incorrect and the drink I'd chosen was not available in store so this man just decided for us which drink to have as he brought coke (usually when I order online and there's no flavor drink then the store calls me on that same 087 number to inform me and ask me to choose another flavor. That was the worst pizza I've ever had because it wasn't fresh, the base was dry ( trust me I'm not exaggerating) , it's clear the pizza had been sitting for long time, the dot on the pizza was black, I'm just truly so disappointed in this, I wouldn't have felt the need to complain about this if somebody had kept me informed about any delays in my order, I would have been happier to wait longer if I was informed.

I have proof of what I'm saying, mainly in call times and my request to you is I want the very same order I made last night free of charge because this is really not on. If you cannot meet my demands then there has to be some disciplinary action taken by management and I would like to be involved in it.