Unfair services

What a bad bad bad service to be introduced to me as I am new in the city and this is my welcoming service, I ordered pizza online for delivery from Central and it was accepted and I waited and all to find out they won't deliver to me, mind you its still early around 16:00 and I had to walk all the way up to fetch my pizza but it was accepted as delivery, I thought this would be my home defaukt restaurant but he'll no...they even refused to upsell me I wanted extra pizza to buy and they wouldn't helped me