********* Service from Debonairs Pizza

I placed an order 01/05/2020, 11:31 am this morning (Smith Street branch KZN , CBD), your store accepted my order at the time provided above (Have the email confirmation). Money was taken from my account...And here i am 8 hours later no Pizza, No communication, their phone lines are offline. if you could not handle the traffic since reopening, you should have not, as per your policy (30 minutes late or free, WHICH IS NOT WHAT I WANT NOW), an official ombudsman complaint will be placed, as you took money from my account and did not deliver as per your adverti*****t , if you could not handle so many orders, a decent courtesy call would not **** you. We will be in touch soon. Should you need to internally investigate, the order number is # ***1. I did speak to the customer services which a consultant named Ashley who assured me i would get feedback from my initial complaint, guess what it's been 2 hours and no feedback. Thank you for making my case.