Undermining and Selfish Manager

I called the Debonairs Rosettenville branch. Spoke to Sandile or Sanele. Took my order and all was good to go. I then received an SMS saying that my order is ready outside. A few minutes later the driver calls me and says that he is at a wrong location. I then communicate with the driver and give him my correct address and also send him an SMS to confirm my address. To cut the long story short, the Rosettenville branch captured a street name that doesn't even exist. The manager then tells me that I must give him some time for him to prepare another pizza. Bare in mind that my pizza arrived cold and I waited ages for dinner to arrive. I even used my own airtime to liaise with the manager and he tried by all means to beat around the Bush and not make me happy. I took pictures of the driver registration plate and also of the receipt with the wrong non existant address. I am not happy with how the matter was handled as my family and I had to settle for second best and have cold pizza. Poor service and bad handling from the manager.