Undermined and Taken for Granted when raising my Concern.

On 25/11/2025 at 17:56 pm, I ordered on the large double pizza in the 36 Joe Slovo branch (Mav Trading Cc trading as Debonairs Express) and Large shots which were 32 as advertised at the counter. Bonisile Ndlovu served me. I took my order and when I got home my shots were 27, I tried to call the store unfortunately they were closed.

I called the store in the afternoon and the guy who picked up the phone, I never got his name, however I explained to him my concern, after listening his first words were when will I be able to collect the rest of the shots? With huge disappointment I asked him if he understands my disappointment, he said yes it is possible for his staff to make that mistake as I came in during peak hour and they work under pressure. I asked him again if he is defending his staff for the negligence and not paying attention to my concern, he said no but he understands why that happened?

I then proceeded to ask him if he doesn’t think that I deserve an apology, that’s only when he said sorry so basically I begged him to apologise, after going in circles because he asked me for the solution as he told me that he can’t deliver as they have no delivery guys, that is when I asked him if he can transfer me to his line manager, he said he has no line manager, he does everything in the store, I asked him for the owner or Area Manager’s number then I told him it’s fine he doesn’t have to give it to me , he can give his Manager my number to call me because I am not happy with the way he is handling my concern. He told me that the Manager is a busy person but he will give him my number, I missed a call from an unregistered number, I returned the call and the lady who picked up the call said she was going to relay the message up until now, I have not received any call from both the Manager and his Line Manager. I am curious to find out if Debonairs Joe Slovo is the kind of service they provide to their customers?