1 reviews | Active since Oct 2015
Undelivered pizza
On the 29/11/2019 I won a promo on Twitter for a VIP Pizza Voucher I got the voucher and ordered online the very same day at 14:37pm at my local Debonairs. Pizza did not arrive at 16:11pm I called them and was told they dont have the VIP online deal on their system and I must please place a nother order. I told the lady that I had won a voucher for that specific pizza and how do I then get refunded for the voucher I had used so I can place another order. She said the manager would call me back as she was not sure on how to refund a voucher... I waited and waited no pizza, no phone call from anyone so I called them back all my calls were not answeres. I then inboxed debonairs on Twitter with my complaint same day and was told someone from their team would call me to assist me with my complaint till today dololo phone calls
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.