TM
Thabang M
1 reviews | Active since Oct 2013
24 Jun 2015, 10:23
Uncooked Pizza
We ordered 4 pizzas for collection but they were all still raw. <br> <br> Do they think we have pizza ovens at home???<br> <br> The dough was raw, I guess they saw the melted cheese and thought oh well it's cooked. <br> <br> When we called, we were told to return them, our time and money going back there? <br> <br> Their excuse was that the oven is not working, now if we returned them how in hell were they going to give us pizzas??? <br> <br> It's so disappointing though. No shame at all. Giving customers such.
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Debonairs Pizza's replyOfficial
24 Jun 2015, 12:20Hello Thabang Moselakg,
Thank you very much for taking the time to report your experience with our Dobsonville (DobsonPoint) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dobsonville (DobsonPoint) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply24 Jun 2015, 12:20
Official
Hello Thabang Moselakg,
Thank you very much for taking the time to report your experience with our Dobsonville (DobsonPoint) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dobsonville (DobsonPoint) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)