sK
sixolile K
1 reviews | Active since Oct 2011
01 Mar 2015, 19:43
UNBELIEVABLY PATHETIC SERVICE!
Sunday the 1st of March 2015 I order pizza at this Debonairs store in Hatfield and had subsequently requested delivery. This was done at 1740. <br> <br> I write this message at 1940 and my food has not been delivered. Worst of all the manager starts telling me that they have only 2 drivers whereas my order receipt was sent out at 1820 and has a waiting period of 40 minutes from order. <br> <br> I went to the store and requested the manager who has not managed to solve the situation to my satisfaction. <br> <br> I am really upset at this service and I need to know what is wrong with Debonairs! Pathetic
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Debonairs Pizza's replyOfficial
02 Mar 2015, 09:52Hello sixolilek,
Thank you very much for taking the time to report your experience with our Hatfield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Hatfield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply02 Mar 2015, 09:52
Official
Hello sixolilek,
Thank you very much for taking the time to report your experience with our Hatfield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Hatfield branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)