SK
SHEREE K

1 reviews | Active since Mar 2014

28 Oct 2016, 12:58

Unbelievable service

<p>on the 28th of October 2016, ordering just a small real deal took over 25 minutes. The staff was very unhelpful and rude and did not care that almost the whole shop was complaining. All they could say was that their online and delivery customers come first, which i find very strange as walk in customers are just as important. As i started eating i noticed i horrible the pizza was, i could not even finish it. i will never be going back to woodmead branch again and i am sure there will be a lot of customers lost. There was also a chinese woman who could barely speak english who had ordered, she had a query about her food but the one cashier got very irritated with her and started shouting at her which was uncalled for.</p>

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Nov 2016, 15:34
Official

Thank you very much for taking the time to report your experience with our Wood mead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)