Unacceptable service!

<p>I placed an online order with Debonairs Blue Hills, order was accepted and received at 18:35</p> <p>At 19:38 I received a call from the store informing me that my order is still at the store as they had problems with their delivery men, as apparently two s******s were not working. I accepted the information and asked them to deliver my pizza as soon as possible. </p> <p>At 20:35 the delivery guy finally arrived to drop off my order, as I open to see my order the incorrect one was delivered! I waited 2 hours for an incorrect order which the delivery guy expected me to take.</p> <p>I then called the shop to inform them about the incident and to query about my order. No one seemed to care, was left to hold on for long while a manager was being called. The manager then finally picks up the phone and told me that she does not know what to do (manager name is Lerato) I had to suggest a solution in her behalf! I had to drive and collect my pizza which even took long to process the transaction as they charged me half price as I did not agree to pay full price when I was inconvenienced </p> <p> </p> <p>this service is unacceptable and they need to train their colleagues on customer service </p>