SS
Sarisha S

1 reviews | Active since Feb 2017

11 Feb 2017, 08:09

Unacceptable service

<p>Last week Saturday my family and I decided to order a chicken Tikka sub and a Rustic Range chicken pizza from Debonairs Newcastle Mall, it was approximately 5:45- 6pm ;I asked the lady on the phone how long the delivery would take so that I would know whether to collect or opt for delivery but I was under the impression that Debonairs does not take a very long time to deliver anyway....she said it would be maximum 45 minutes. The pizza did not arrive by 7 30pm so I decided to call them to enquire the status of the order only for the woman who answered to be so rude that I cancelled my order.....the delivery arrived between 7 45 and 8pm ....by this time we are so frustrated but since it was not the delivary man's fault and he was there with the food (we had already eaten in all this time) we decided to pay for the food. We opened our chicken Tikka sub only to discover that it was not chicken Tikka but something else that we didn't order. We were very upset with this experience and we will not be ordering food from Debonairs again.</p> <p> </p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2017, 11:56
Official

Thank you very much for taking the time to report your experience with our Newcastle Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

SS
Sarisha S's update29 Aug 2017, 17:14
Reviewer Update
Please note I was never contacted back to date.