Unacceptable service!
<p>So i place an order online at 13h00. Stores received order at 13:05. They phone me at 13:45 saying the pizza is done but they dont know where the driver is and they cant tell me when my pizza will be delivered. I ordered lunch for my son as he is sick and cant take him out the house. its now 14:15 and still nothing. My pizza is sitting there - wont even be fresh when it gets here!</p>
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Durbanville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)