UNACCEPTABLE SERVICE

On the 08th February, I ordered a pizza online and payed using my credit card. I recieved a call that my pizza is ready for collection at Galleria Mall. When I got to the store, the cashier insisted that I have to pay instore because according to her knowledge there is no online payment Debonairs does. After 15 minutes of arguing she pulled out an invoice that was printed ORDER PAID, behind the counter there was 2 staff members that went to the kitchen to call one more kitchen staff to confirm that there is no such thing as online ordering and payment. 25 minutes later on the arguiment, she pick up the phone and calls someone to relate the story, another 10 minutes on the phone. Finally after the phone call, she asks the kitchen to bring my pizza. I was so dissapointed that when I sat down to have lunch and my pizza was cold and dry. Please train your staff on customer service, inform them on changes and developments in your company and just hire the right people for positions. Nobody wants to have cold,dry pizza and uninformed and bad attitute service staff. NO MORE BUYING FROM DEBORNAIRS.