1 reviews | Active since Dec 2017
Unable to change order time
I placed an order (around 10.30am) but could not use the time for delivery drop down online so my order ended up being an ASAP order when I needed it to be for 6pm. I called about four times and my call kept being cut as "you could not answer at this time". I will now eat pizza 4hrs after the time I intended to. The online support chat was of absolute no use as I was told to call the store (which I explained I did for about 20mins with no answer) and that I could not be assisted any other way.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***