1 reviews | Active since Aug 2016
Uitenhage - No delivery after order was paid online
<p>I ordered two pizza's and it was accepted by the restaurant at 07:50. I paid online for delivery. It is now 09:30 and we still haven't received the food yet. I tried to phone the restaurant for the past 30 minutes but the only message that I get is that they can't answer the call at the moment. I must try later again. The store is now closed as the closing time is 09:30. This is not the first time that I have to phone them after 90 minutes to find out where my order is. What will happen now? I already paid for food that I do not have and it is past 09:30</p>
Thank you very much for taking the time to report your experience with our (Uitenhage) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our (Uitenhage) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)