Two hours later and still no delivery!!!

On sunday, I decided to order pizza online and through the Ekhaya Shopping Centre, Kwathema Debonair's. I sent the order through at 10:17 and at 11:41, the order had still not been delivered. My brother drove me 5kms to the store to enquire as I had already paid online. I was greeted with a stinking attitude from the manager who rolled her eyes on asking me where the sms was and I told her I had deleted it. I managed to log online and prove to her that the order had been sent at 10:17 to which she responded to "asinawo amasubs" (we don't have subs anymore) and she never apologized. I am still livid at the thought of it, the store phone number is constantly on voicemail. On calling the Debonair's call centre, I was promised a call back, I am still waiting!!!!