1 reviews | Active since Oct 2016
Two hours!?
<p>I orderd two pizzas online and only recieved my pizza two hours later! Pizza warm, not hot! I tried calling the branch, six times during the two hour waiting peroid but I got no answer, the one time I got an answer they said they would call the delevery guy and let me know, but never called back. When my pizza arrived they deleviry guy told me that he was called to work at another branch. He also didn't have the correct change (least of my problems). This in unacceptable! How could a company work like this?</p>
Thank you very much for taking the time to report your experience with our Pretoria West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pretoria West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)