1 reviews | Active since Jan 2018
Tseleng Nthonyana told me they had no pizza
I went to Debonairs in Eldorado Park Ext 5 inside Shoprite. It was 19:46 and they close at 20:00. I was assist by Tseleng Nthonyana who told me " we don't have anything". I asked her how is it possible for a pizza place to run out of pizza and she again told me with attitude " I said we don't have anything" . I was shocked by her comment and bad attitude, so I went to the manager on duty, Noria Patsoane who than assisted me. She went to Tseleng and all of the sudden they had pizza. I was then rudely asked me for my order and told me that I'm gonna wait 45 minutes. I wanted to know why she told me there was no pizza and she had no answer. She than said " Noria doesn't know what's going on here (Debonairs). I never received such disgusting service and Debonairs Eldorado Park will never see me again. Thanks Noria for stepping in. Highly appreciated. But Tseleng needs to get her behaviour right. H
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
