Try something terrible

<p>Last night I ordered from Debonairs Elardus Park branch ( ********** 787) and I am very disappointed in both the service and the product received. I ordered at 18:28 on the mobile app, and the order was 2 standard club pizzas, where the ham was removed for mushroom, the bacon removed for pineapple and the chicken removed for pepperoni. I also ordered a large Something meaty sub and ordered extra cheese on all 3 items. At 19:25 I phoned the branch to find out where my order was as it was still not delivered, and I was told by the staff that the driver is not back yet, then I was told that the order is on it's way. The staff member told me that deliveries are taking over an hour "tonight”, which is strange as I was order number 50 for the day, meaning the store was not busy and there is no reason it should've taken this long. I have been given this excuse on numerous occasions before and not once has the manager or any staff phoned me to let me know the order is going to be late, which is just common decency. The driver eventually arrived at 19:40 and to our disappointment all the products were cold and dry, none had extra cheese on which I paid for and both of the pizzas did not have Debonairs sauce on. This is after I left an instruction in capital letters for the store NOT to forget the additional toppings, as this has ALSO happened in the past. We tried to eat some of the food, but eventually could not anymore. We order from this branch at least once or twice a week and the order is almost always the same, therefore there is no excuse for messing the order up AGAIN. What the store has basically done is ***** from me, as I did not receive what I paid for, probably in an effort to increase profit. As a regular customer and someone who always tip the drivers very well, I am appalled at the way I have been treated. If this is the type of service I can expect from Debonairs, I will happily move my business to either Romans or Dominos from which I have never experienced this poor level of service.</p> <p>I want the store to please fetch what is left over of their products and return my money so that I can spend it at a franchise that takes pride in their work and in customer service. I have a recording of the telephonic conversation last night with the staff member should you require this for your records.</p>