TT
Timothy T

1 reviews | Active since Nov 2015

24 Nov 2017, 22:04

Try Something ***

I PLACED MY ORDER AT 7PM, AT 8PM I CALLED AND WAS TOLD THAT IT WOULD BE ANOTHER HOUR. I THEN CALLED AT 9PM AND WAS TOLD 45 MINUTES. IT IS CURRENTLY 10PM AND I HAVE NO FOOD AND MY MONEY HAS BEEN TAKEN FROM MY ACCOUNT. FIX THIS NOW

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Jan 2018, 17:09
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***