Try Something Amazing....i was served something amazing indeed

On 20th December 2023 @ 18:44 i contacted the Debonairs Pizza line, ***, at this time i was leaving the parking lot from Sandton Mediclinic (Bryanston - Johannesburg).

I placed an order for a Triple Decker Creamy Chicken Large pizza, for collection at Debonairs Bunbury. Google maps: 11 minutes, 8kms away.

The consultant who took my order confirmed repeatesly that the debonairs is not halaal, which im not worried about, she took down my name and contact number which she confirmed. She further confirmed that the pizza will take about 15 - 20 mins.

Upon arrival i found 1 patron being served thus spent an additional 4 - 5 minutes waiting. Im assuming at this time its been about if not close to 20 minutes since i placed the order, i wouldnt have necessarily expected the order to be ready but at the very least it be on their order list. Which it was not. The servicing agent searched through their entire order list, neither my name nor number appeared on their list, i showed her the call record as proof of the order, call is 3 minutes 03 seconds.

At this point i have my partner who has been discharged from hospital, thus proceeded to request if i may place a new order, same pizza for delivery.

The same servicing agent called out back for the manager to add the delivery option in the order and authorize. Im assuming its because it wasnt an online order that it requires this next level authorization.

The manager who was advised of why the order is being made casually stralls out from the back, busy with his two phones, (he was not on a call), totally dismisses my presence and loudly with reserve "tell them that they will have to wait we have 3 pending delivery orders and the scooter is out". Please may it be noted that the pick-up rack has but 1 pizza on it, meaning if thats a delivery order and there are still 2 orders to be made, this will not be a "small" wait.

The servicing agent walks over to the counter i am standing at and repeats what i so clearly heard the manager shout across rhe shop floor. I elected to discontinue the order and left the store.

My intent in submitting my experience is neither to get a free benefit nor do i expect to be contacted, its really okay.

My dissapointment after the poor initial service (order not being processed) is in the poor customer concern handling by the manager. I'm fami**** with customer complaints handling and the complete disregard by the manager to not even come up and acknowledge my existence, the very unprofessional customer facing manner of trying to "solve" the issue is shocking. We all know that behind closed doors we make comments about Karens and these customers who think they've made it, but its just that, kept in the back. But to show an obvious annoyance/irritation with a customer at that level of managerial.

There was no reason for that interaction to have played out as it had. I was neither rude, arrogant, berating, abusive, dismissive to the staff, had no intention of asking for free make me feel better things, no long winded apology or to be babied, that being said the manager had no reason to feel like "not another one!"