1 reviews | Active since May 2013
Try something Amazing? I would but you didn't deliver........literally!
Ordered from the North Beach branch in Durban on 15/04/2018. After an hour of no delivery, I call the store only to be told the manager would phone me back. Manager calls about 10mins later and says that my order was never placed. Blamed it on the system. C'mon now! Really?! So if I hadn't called to follow up on my order, literally nothing would have been done and I would be waiting in vain....and hungry. Told the manager that I'm cancelling my order and he says OK.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***