Try Great Service Out....Your Customers May Appreciate it

Now that I’ve eaten, let me type.

I’m really not enjoying the level of Service I’ve received from Debonairs over the past 3 to 4 months. I can’t put my finger on what the problem is, but things are just not working out.

On the 7th of October 2016, I placed an order online from your Rosebank outlet and, after waiting for an hour and a half for my food to arrive, I discovered that I had been given the wrong order. I called the store to inform them and was told a new on would be delivered shortly, but ended up waiting for a further 2hours and making several more calls to the store before my food arrived. Needless to say the dot was black, but I had already paid online. Also, I paid for a Standard Pizza, but received a Real Deal when the second order came around.

Today, the 1st of November 2016, I placed an order and paid online from the Corlett store at 14:27:19. My Pizza arrived cold and black dotted at 15:44 and just to punish me a little more, the Driver did not have my drink on hand. One of my choices was a Mexican Fiesta so you can imagine how thrilled I was at having to eat it dry.

And while we’re on that, I’ve had the second scenario occur with your Woodmead store and although the dot was black, the Driver flat out refused to give the Pizza to me for free because he alleged it would be deducted from his pay. The many levels of wrong that is on requires a conversation.

So 3 stores, terrible service, 1 Franchise. Is it fair to say the problem is Debonairs?