Truly Useless
<p>After placing on order on their app, I arrived to pay at the store about 10 minutes after. My order was placed at 19:28.</p> <p>More than half an hour later,</p> <p>Noticing my number is 185 .. </p> <p>And hearing orders 190, 194 being called.</p> <p>I enquired as to what was happening. </p> <p>As opposed to being honest, I get **** to and told my order is in the oven on its way out.</p> <p>(My order slip was laying there, not looked at.)</p> <p>Asking how long it would still be .. </p> <p>8 minutes she says.</p> <p>As I look over, I eye an order similar to mine been made. Then only. More than 30 minutes after being order. </p> <p> </p> <p>Ridiculous!! Honestly. Then they still have the audacity to lie about their ***** up which is what ticked me off even more. </p> <p>Truly, truly useless and a waste of time, and petrol.</p>
Thank you very much for taking the time to report your experience with our Summerstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Summerstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)