1 reviews | Active since Mar 2012
Triple Decker Flat Cake
<p>On the 31st of a July 2016 l ordered a Triple Decker real deal for the price of 60rand from Debonairs Century City.The order was an online order made at 9:19 pm.</p> <p>I only received my pizza 1hour twenty minutes later after calling the shop once at 10:15 to find out why it was taking so long.I was told the driver had left the shop.I called the shop again at 10:30 but no one picked up the phone.</p> <p> </p> <p>As if a cold pizza is not enough, it was not a Triple Decker because the first two layers were smeared in tomato paste only.There was no filing except on the layer on top.</p> <p>Really Debonairs are you now *****ing from your customers because that is day light *******.I ordered a Triple Decker and got a flatcake with no filing except tomato paste.</p> <p> </p> <p>Please refund my money because this is not acceptable.How dare you try to hoodwink me after l paid money for a service.Customers have rights, you do well to remember that.</p> <p>Please note l took photos and l have phone records to back up this story.</p>
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Thank you very much for taking the time to report your experience with our Century City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
