1 reviews | Active since Feb 2014
Treating customers badly at Debonairs Mams Mall (Online purchase)
We have placed an order at Debonairs Mams Mall and have already paid online. We have been waiting for over one hour thirty minutes for the pizza to be delivered.
When we called to check how far they were with our delivery, the sister that we were talking to explain to a guy called Samuel that we have been waiting for our delivery for too long and that it needed to be delivered urgently.
In the background, we could hear Samuel (with a bad tone) saying that our location is "far" and that we will get the pizza as and when it can be delivered. Samuel did not care at all and if Debonairs Mams Mall does not get rid of an operational risk like Samuel, he will be part of their downfall in the long run.
My question is that, if the location is "far", why did Charity call us to ensure that our house address was appropriate for the delivery? This just shows that the employees there don't care about service delivery after a payment has been made.
IA'M REALLY DISAPPOINTED!!!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.