1 reviews | Active since Feb 2014
Totally dissatisfied with service on a whole
I came to branch last night at about 18H00 waited 5-10 mins before cashiers took order as she was taken telephone orders all the time,did not acknowledge me. Can't understand how management can only have 1 cashier who needs to take telephone calls and assist with people walking into store.<br> My order number 91 which was a chicken triple decker... Totally disgusting the bases were rock hard,no cream cheese and no chicken on pizza even though it a CHICKEN triple decker.. all it had on was way too much sweet chilli sauce,bell peppers and onions. The mushrooms were actually burnt onto the last base.<br> <br> I would be punished for throwing the pizza in dustin but i would not even give a homeless person something so horrible to eat.<br> <br> I have spoken to Faiza the manager on duty now this morning as all she could say is sorry and i should have called last night to complain as all slips have been cashed up from last night. As they can not do anything about it now.... Like really *** i could not believe that. I guess the Manager trains the staff hence why they have no customer care skills just like her.<br> <br> All i can say i will never ever go back there and my office have advised they will not either.<br>
Thank you very much for taking the time to report your experience with our Kromboom Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kromboom Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
