TOTAL *******!!!

To Whom It may concern I recently went to your Canal Walk branch (26th April 2016) and ordered an on the double special for R119.90. I paid using my bank card and the transaction was approved- as I received an SMS from my bank as confirmation. The cashier then asked me to remove my card and thereafter advised me that it declined and that I needed to pay again. I advised her that I had already received my confirmation SMS and that the money had been deducted from my account and also the receipt showed that the transaction had been approved (this was at 20h43). At this point the manager, Andries, was called and he informed me that “this is a common problem, that happens all the time” and I should just pay again. He assured me that the first payment will be reversed the next day. I paid again (at 20h48) and he immediately went to get a print out of the transactions that went through to show me that the amount I paid only went through once. He took my details and told me that I would be contacted. Upon checking my bank statement and confirming with my bank- they advised that I had, in fact been debited twice! At which point I called Andries and he advised that I need to send them my bank statement to prove that I had been charged twice! This service is ridiculous as I am now left with the task of going back and forth to get my own money back when I was promised by management that it would not be a problem. Perhaps debonairs should invest in training their cashiers to use the equipment better so that this “common problem” does not happen again!