Total disrespect for customers Debonairs!

Debonairs takes customers for granted! It is absolutely disrespectful! I placed an order knline at 18:00 and by 19:30 it had not arrived. The online store conveniently could bot let me track my order. When I called, even the call centre agent was shocked. Order had supposedly left the store 45min prior to my call. Upin her investigation, the store's excuse - Centurion Lifestyle - said they were delayed during to rain, but my order is almost arriving. In which world does Debonairs think it's acceptable that they do not communicate such a delay with customers, through a push notification at the very least, AND that it's okay to now ship off food that's been standing for over an hour??? I'm writing this at 19:55, the stale cold pizza is still not delivered. I'm now left to make alternative arrangements so my kids can have supper. Obviously families that order here to cater for meal time mean absolutely nothing to this establishment called Debonairs!!!!!!!

Dare I mention that this is not the first time I'm experiencing such poor service, but my daughter asked for this. I totally regret going back on my word to stop spending my money where I'm taken for granted.