AT
Adele T
1 reviews | Active since May 2013
11 Sept 2015, 19:46
Took payment but refused to deliver
i placed an order online for delivery. The website accepted my address, confirmed that delivery was free and charged my credit card for the food, then confirmed that the store accepted my order for delivery. Shortly thereafter I was called and informed that they supposedly do not delivery to my address, but also could not return my money. In the past their website would not process an order if the delivery address fell outside of the store's delivery range. Now they apparently just ***** customers' money. Deeply disappointed. I don't think I will ever trust Debonair's again after the way they handled this. Even the manager of the store could offer no solutions. What happened to serving the customer?
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Debonairs Pizza's replyOfficial
15 Sept 2015, 09:01Hello a_theart,
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply15 Sept 2015, 09:01
Official
Hello a_theart,
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)