1 reviews | Active since Feb 2015
Took my money, no food, no refund
I ordered pizza on Sunday 15 Feb using my phone and paid via card. My money was taken out of my account and a minute after that I was told my order would not be processed due to a technical error. I phone customer service who in turn got Deboniars Midrand to phone me. An hour later (after Pizza Perfect had delivered, Thanks Guys!) asking me if I want my order. I told them no I just wanted my money back. I received an SMS on the 16th of Feb saying I would have my money back in 48hrs. Well now its Thursday 19 Feb and I still do not have my money.<br> <br> Great Service guys, take my money, my order cant be processed and you STILL have my money....what a shining light you are. Deboniars will never see my business again. Pizza Perfect All The Way!!
Thank you very much for taking the time to report your experience with our Midway Mews Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Midway Mews Midrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)