Tired of Debonairs and Steers Wetton Circle

On several occasions when we place online/telephone orders our orders are always delivered late. We have contacted the store manager to complain but left with an unsatisfactory response. The store manager or staff do not have the courtesy of common customer service etiquette to call to advise the delivery will be late as a result of the store being busy or an over flow of orders they have to attend to. We have an half an hour lunch which is basically eat and back to work. I am now fed up with the service levels of these 2 fast food restaurants. The only reason we also go back to order from these 2 stores that they in close proximity to our work place sadly. On the many occasions that this has happened, only once did the manager contact me to apologise.