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Mahlatsi M
1 reviews | Active since May 2019
13 Dec 2019, 20:52
Three hours of waiting for a pizza delivery.
My sister ordered her pizza at 6pm at the Dawn Park Debonairs pizza over the phone and chose to option to pay on delivery. However, it is now 20:50 pm and after numerous phone calls to the s****** driver and the store. They called to confirm that my order will be ready after another additional hour.
In total, three hours of waiting for a whole pizza delivery.
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Replies (1)
Debonairs Pizza's replyOfficial
16 Dec 2019, 10:36Hi Mahlatsi
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply16 Dec 2019, 10:36
Official
Hi Mahlatsi
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team