WA
Waheedah A

1 reviews | Active since Dec 2016

22 Dec 2016, 15:20

THREE HOURS!!!

<p>So after ordering a CHICKEN triple decker i received a MEAT triple decker 1 hour later. After calling to ask them to swop they bring another MEAT pizza TWO full hours later after i asked for the swop. Best part is that the slip says chicken... clearly if i ask for a refund they're probably going to think i asked them to bill me for spur ribs or something.</p> <p>To top it off my work is a 5minute drive from Canal Walk so HOW does it take 2 hours? I was ok with the hour wait when i thought i was getting the correct order but this is actually disgusting service. When i call i have to repeat myself 10 times and the manager does not have the decency to actually speak to me but lets his people put me on hold as they convey messages back and forth. Really really disappointed.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Dec 2016, 14:37
Official

Thank you very much for taking the time to report your experience with our Canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Best regards,