KR
Kamil R

1 reviews | Active since Mar 2012

20 Apr 2016, 14:51

This store can never ever get an order right.

I am a person who loves pizza and so does my family. But it seems that debonairs phoenix plaza is hell bent on never making a customer happy. I ordered from them about 7 times and only once or twice got the correct order on time.<br> <br> Once my pizza came so cold that the cheese was actually hard. Yesterday I ordered via the debonairs app. received cold pizza. got 2 500ml's instead of a litre and got no bbw wings.<br> when I asked for my bbw wings the driver actually looked at me confused and said there is no wings on the order yet I could see it on there. Apparently staff are not made aware when promotions start because he never knew there was something called \Meal IT up\". so that is why he thought there was no wings on the order. <br> <br> He left and came back with it an hour later.<br> <br> The last time when I got the hard cheese pizza 90+ minutes after my order, the store manager insisted I pay for the pizza and then send the driver back with the cold pizza and he would have apparently replaced it.<br> but this is really really ridiculous. something seriously needs to be done about the service"

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply21 Apr 2016, 09:05
Official
Hello kamil.r,

Thank you very much for taking the time to report your experience with our Phoenix Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)