1 reviews | Active since Jan 2020
This is my email I send on the 14th January 2020
Hi hope you can assist.
I've placed an order on the 31 December 2019 accidentally with your Croydon franchise which was to be placed with your somerset mall franchise. I however did phone the Croydon franchise to cancel the order which they did. I then placed the same order (***8) from your somerset mall franchise which I did collect.
I have however phoned the Croydon franchise twice now with no positive outcome. The first time I phoned the manager told me that they cant refund me the money cash, they reverse the sale and will take 3 days to reflect. Till to date nothing have happened and the manager didn't call me to inform me if there is a delay or problem to solve my issue, as I gave my number to the staff member also.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.