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Nokuthula N

1 reviews | Active since Jun 2015

30 Jun 2015, 09:58

This Guy Needs To Be Trained.

As usual I called Deboniars to order for delivery the lady serving me over the phone was so polite, chuckling at a few jokes too. She told me when the delivery will be done at my house, I do know how it works because I order so often because I love my pizza BUT THE GUY THAT CAME TO DELIVER THE PIZZA AND SIDES WAS SO RUDE FIRSTLY HE CALLS ME THEN HANGS UP, HE CALLS AND TELLS ME HE DOES NOT HAVE THE WHOLE DAY I MEAN WHAT IS THAT I GET TO HIM HE DOES NOT HAVE CHANGE AND TELLS ME THAT IS NOT HIS PROBLEM SO I USUALLY GIVE THE MONEY TO GUYS THAT DELIVER AS A TIP IF CHANGE IS A PROBLEM BUT THIS ONE WAS JUST TOO RUDE TO A POINT HE ASKED ME SHOULD HE RETURN WITH THE PIZZA BECAUSE SEEMS LIKE WE DO NOT HAVE THE MONEY WOULD I HAVE ORDERED IF WE DID NOT HAVE THE MONEY, I called the store and spoke to the lady whom I had placed my order with but there is still no response I am really not impressed!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply30 Jun 2015, 13:57
Official
Hello nelly.gee,

Thank you very much for taking the time to report your experience with our Diepkloof Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)